Frequently Asked Questions

  • The Trolley Transportation LLC provides private trolley transportation services, including but not limited to:

    • Wedding transportation, including bridal party transportation, guest shuttles, and ceremony-to-reception transfers

    • Corporate event transportation and shuttle services

    • Private parties and special celebrations

    • Dinner runs to restaurants and nightlife destinations

    • Old Town Scottsdale trolley tours and bar or restaurant hopping

    • Small-group trips to Old Town Scottsdale (minimum of 7 passengers)

    • Seasonal Holiday Lights Tours

    • Hotel, venue, and event shuttle services

    • Transportation for festivals, community events, and special occasions

    • Custom private trolley charters

  • The trolley accommodates up to approximately 30–35 passengers, depending on seating configuration. Capacity limits are strictly enforced and may not be exceeded.

  • Yes. Small-group transportation to Old Town Scottsdale is available for groups of seven (7) or more passengers.
    Small-group trips are charged on a per-person basis and include a return trip to the original pickup location unless otherwise specified in writing.

  • Yes. We offer individual tickets as well as options for small groups on our Old Town Scottsdale tours. Please note that single-ticket rides are a shared service, meaning you will be riding with other guests during the tour.

  • The Old Town Scottsdale Tour operates daily from 9:00 AM to 4:00 PM.

  • All private trolley charters are subject to a four (4) hour minimum booking requirement.
    Small-group Old Town Scottsdale trips operate under a per-person structure and may vary by route and schedule.

    • Weddings: A deposit is required to reserve the event date. The remaining balance must be paid in full prior to the event date, as outlined in the contract.

    • All other services: Full payment is required at the time of booking to confirm and reserve services.

    All payments are subject to the terms outlined in the signed service agreement.

  • To request services, clients must provide the event date, service times, pickup and drop-off locations, and estimated passenger count. Services are not confirmed until a contract is executed and required payment is received.

  • Holiday Lights Tours run from the day after Thanksgiving through December 28th each year.

  • No. All Holiday Lights Tours are private group charters only. We do not sell individual tickets. Each tour is reserved exclusively for your group and can accommodate up to 30 passengers.

  • Some decorations are permitted with prior approval. Decorations must not damage the trolley or interfere with safe operation.
    Christmas garland, tinsel, tape, adhesives, or any materials that may shed, scratch, or damage the vehicle are strictly prohibited.
    Only approved signage, including coroplast signs, may be used

  • Service areas include Scottsdale, Phoenix, Tempe, and surrounding regions. Additional travel may be available upon request and approval.

  • The trolley is equipped with air conditioning; however, interior temperatures may vary during extreme heat. Trolley service between May and October may be limited or recommended for short trips or photo opportunities only.

  • Pets are not permitted. Service animals are allowed in compliance with ADA requirements.

  • Food is not permitted on the trolley unless expressly approved in writing by management prior to the event.

  • Alcoholic beverages and drinks are permitted on private charters. All guests consuming alcohol must be 21 years of age or older, and responsible consumption is required at all times.